Call Indy Inflatables, LLC at 317-414-5484 or email us at firstname.lastname@example.org with any questions!
Frequently Asked Questions
What if the weather is bad?
If the weather is not cooperating on the day of your reservation, we will be happy to work with you to reschedule your rental. As a safety precaution, if it is actively raining or storming, we will not deliver or set up the unit. One of our representatives will contact you prior to delivering the equipment if the weather is questionable. Once the unit arrives at the event, your deposit is not refundable under any circumstance.
What do we do if the inflatable is up and it begins to rain?
Unplug the blower and cover it while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. Vinyl gets very slippery when wet! The kids just want to have fun, they don’t care if it just rained.
How many people can enjoy a bounce house at one time?
For a standard 15×15 bounce house, the manufacturer recommends:
Rider height – minimum 30″, maximum 74″.
For a 15×19 bounce house with a slide, the manufacturer recommends:
Rider height – minimum 32″, maximum 70″.
Can my pet bounce too?
No, sorry! Bounce houses and sharp objects/pets don’t mix. You’re responsible for any damage resulting from a failure to abide by the terms of the rental agreement.
Are the bounce houses clean?
Yes! We pride ourselves on having clean and sanitized equipment. After your unit is set up, your technician will vacuum it out one more time and apply Lysol to all surfaces to guarantee you the cleanest possible bounce house.
Are there any cleaning fees?
We expect to receive our inflatables back in a fairly clean condition. We realize that having children in and out of the unit all day will allow grass and some dirt to enter the unit. We will not charge for cleaning normal amounts of grass and dirt from the unit. However, you will receive a list of general rules at the time of set-up, which will tell you that any food or liquid found in the unit – or any other materials not approved – will result in a minimum $50 clean-up fee at the time of pick-up. The inflatable will be inspected for this before it’s packed up at your location.
What are the rules for using a bounce house or inflatable unit?
Generally speaking: No food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions (including pregnancy), no wrestling/roughousing, no hanging on the netting, no flips, NO silly string and NO sand. We will provide a safety sheet upon arrival and go over all the safety information with you. Additional safety information is included on the reserve page of our website.
What methods of payment do you accept, and do you charge a deposit?
Currently, we accept cash and all major credit cards. We only accept checks from churches, schools and groups. We normally do not charge a deposit, unless you are a new renter on a major holiday weekend. In that case, a $50 deposit will be required.
What if the inflatable is damaged during my event?
If there is a defect in the inflatable, there will be no charge. Depending on the situation, whether the inflatable is damaged due to a preventable circumstance (for example, a dog chewed on it, someone cut it with a knife, a sharp object on clothing damaged it, or silly string was used), then a repair fee will be incurred, or you will be responsible for a complete replacement fee, depending on the seriousness of the damage.
Where can I set up the inflatable?
A bounce house can be set up in many different places. The surface must be mostly flat and relatively firm – grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground, or by using sand bags where stakes cannot be used.
How much space is required for proper set-up and usage of a bounce house?
A 20’x20′ space is more than big enough for a standard bounce house. The bounce house must be clear of all overhead power or utility lines and tree branches. We reserve the right to refuse set-up if conditions are not safe. We take pride in our clean inflatables and insist that all animal and yard waste must be removed – we can do it ourselves for an additional $40. We also reserve the right to deny a rental due to unsafe and unsanitary conditions.
What are my responsibilities as the renter?
It’s important that you are on-site and available when the unit is delivered and set up. We will thoroughly train you, as the attendant in charge of the unit, according to the manufacturer’s recommended operating and safety procedures according to SIOTO regulations. Additionally, we will review our emergency procedures with you at the time of set-up. An attendant must supervise the unit any time it is inflated. This person is responsible for the safety of the children/riders, as well as the care of the equipment by making sure that all safety rules and regulations are followed.
What is the normal length of time for the rental period?
Normally, we try to get all deliveries done in the morning, and tear-down starts after 7 p.m. We really want you to get your money’s worth! Special delivery and tear-down times are available when needed (public park set-ups, etc.). If your event starts later in the day, you can schedule for a later tear-down – but please note, we do try to pick up all units before it gets dark, so be sure to discuss this when booking your rental.